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FAQs
At Baba Rentals, we understand that you might have some questions about our car rental services. We've put together a list of the most commonly asked questions for your convenience. If you don't find an answer to your question here, please feel free to contact us and we'll be happy to help.
Frequently asked questions
General
Visit https://www.babarentalshawaii.com/reservations or follow these steps:
1. Submit a "Get Quote" request on our website, or contact us at 808-744-1520, text (702) 550-8705, or email babarentals@gmail.com with:
A) Start/end dates & pickup/drop-off times
B) Your age (if under 25, please specify)
C) Confirmation of full coverage auto insurance (collision/comprehensive deductible of $1000 or less).
2. Email your auto insurance policy (not the card) in PDF format to babarentals@gmail.com. It must include:
A) Names of all drivers
B) Effective policy dates
C) Collision and comprehensive coverage deductible between $0-1000.
3. Send a $60 deposit (we'll send a secure link upon insurance approval). The deposit guarantees your rate and vehicle, and will be refunded if you follow the contract terms (clean, full tank, no smoke smell). Note: We do not refund the deposit if the reservation is canceled before the start date.
We are located within the AMVETS (American Veterans) Hawaii building at 5001 Iroquois Ave, Ewa Beach, HI 96706. Our office is the first door on your right when you enter the double glass doors. ***We are by appointment only*** If you show up without a reservation number, there may be a chance we have no vehicles available or nobody present or readily available to help you. In addition, you need proof of full coverage insurance with sufficient coverage. If you do not have that, you risk being turned away. Please call us before heading over. If you plan to take the bus, please let us know and we can try our best to pick you up at the nearest bus stop.
Airport:
Airport delivery is subject to our current staffing. Last minute requests are typically not possible. Please inquire for pricing.
Schofield Barracks / Joint Base Pearl Harbor:
On base delivery is subject to our current staffing. Last minute requests are typically not possible. Please inquire for pricing.
Waikiki:
We don't deliver into Waikiki at this time but can refer you to a discounted Uber ride option. Also, there are direct buses from Waikiki to Ewa Beach.
We highly recommend you use a credit card that provides additional car rental coverage on top of your auto insurance policy. We accept all major credit cards. We do not accept cash. Payments are secured by EMV, encryption, tokenization and are PCI DSS compliant.
Credit/bank-issued debit cards (no Chime, Cashapp cards, etc.) used to pay for the rental must match the name on the primary driver's insurance and driver's license.
Please reach out to us for a secure link to place the deposit upon reading these FAQs.
*Full payment is due upon pickup of the vehicle.
We can only guarantee the amount of time that has been paid for. You must check with your insurance agent as most insurances will not cover a rental longer than 30 days. They require you to end and start a new reservation/contract every 30 days. If you need it beyond 30 days, we ask that you come back to our location in Ewa Beach. We will start a new reservation for another 30 days (or less).
Yes, all our vehicles have tracking devices to help keep insurance premiums low. These devices help us quickly locate and recover vehicles if they are stolen or towed. Renters in Waikiki should be mindful of local parking restrictions, as towing is more common there. By choosing Baba Rentals, you acknowledge that our vehicles are tracked for security and recovery purposes.
Reservations are counted in 24-hour periods. You must drop off the vehicle at the same time as pickup to avoid an extra day's charge. For example, if you rent a vehicle for a week and picked up a vehicle on Monday at 11 AM, the car is due back the following Monday no later than 11 AM. If you are returning at our lot, the latest drop-off is 7 PM, unless you're an AMVETS member.
Our earliest pick up is typically at 9 AM, unless otherwise agreed upon.
We have been around for a while. Over the years we had made great relationships (the Hawai'i way) and we are happy to help you with whatever your situation demands. Here are examples of places we can help you with:
- TLA Hotel recommendations with no parking fees
- Waikiki Parking Tips
- Auto parts store discounts to repair your vehicle
- Auto body shops
- Car PCS detailing discounts
- Transportation discounts
- Realtor/Property Management referrals
We are located on Oahu and have an office landline (808) 744-1520; however, we subscribe to a popular Google service that allows us to text but does not offer 808 area codes. This service allows us to have one central mobile number that routes to our team for speedy & streamlined communication with you.
Please note that the 808 office landline number cannot receive texts.
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