FAQs

Our priorities are that the vehicles are clean, mechanically reliable, safe, and have working AC. The vehicles are older (2007–2012), so they are not perfect and come with cosmetic imperfections. In the event of a mechanical issue, we ask that you notify us and bring the car to our location in Ewa Beach. We will service it, swap it out if the vehicle is not repairable, or refund you for any unused days if we don't have alternative options available. Many insurance companies offer roadside assistance when you have full coverage insurance on your personal vehicle. Please double check with your insurance if you'd like to verify your benefits. Please note that we are located on the west side of the island and do not service areas on the east side (Kahuku, Laie, Hau‘ula, Ka‘a‘awa, etc.). We want you to be aware of this upfront, so you have time to explore other options if you're not comfortable driving an older vehicle that may have quirks you're not used to. That said, we wouldn’t still be in business—or have positive reviews—if our cars weren’t reliable!

Our typical pick up and drop off times are 9 a.m. until 7 p.m. at 5001 Iroquois Ave. in Ewa Beach. Please schedule your appointment with us the day prior to your reservation start date, if possible.

Visit https://www.babarentalshawaii.com/reservations or read steps below: Option 1 - Submit "Get Quote" on the top right of these page or Option 2 - Call or text (702) 550-8705 or e-mail babarentals@gmail.com with: A) Start/end dates & pickup/drop-off times B) State if you are above/under 25 years old (If under, please let us know your exact age) C) Confirm if you have full coverage auto insurance (collision/comprehensive deductible of $1000 or less). Step #2: E-mail your personal auto's insurance policy (not the insurance card) binder/declaration/verification of insurance (PDF format - not screenshots) of your coverages* to babarentals@gmail.com. Insurance must include: A) Names of all drivers of the rental vehicle B) Effective policy dates C) Collision and comprehensive coverage deductible between $0-1000 * If you are on your family's policy, you must be listed as a household driver Step #3: Send your $60 deposit (See #4 for forms of payment). The deposit is separate than your rental fees. It guarantees you the quoted rate, a vehicle during your time frame & will be refunded if you follow the contract's terms which you sign upon pickup (clean, on a full tank of gas and free of smoke smell). Please ensure that your plans are firm. ***We do not refund the deposit*** if your reservation is canceled prior to the start date.

We are located on Oahu and have an office landline (808) 744-1520; however, we subscribe to a popular Google service that allows us to text but does not offer 808 area codes. This service allows us to have one central mobile number that routes to our team for speedy & streamlined communication with you. Please note that the 808 office number cannot receive texts.

We only have Nissan Versas. All our Nissan Versas are 4-door, compact sized vehicles. They are older models and on average a 2009 year model. All vehicles are automatic transmission. Our vehicles are all basic models with no backup camera, bluetooth, etc. We don't have any Jeeps, SUVs, convertibles or transit vans.

We have been around for a while. Over the years we had made great relationships (the Hawai'i way) and we are happy to help you with whatever your situation demands. Here are examples of places we can help you with: - Childcare referrals to Cole Academy Kapolei (expedite your admission) - TLA Hotel recommendations with no parking fees - Waikiki Parking Tips - Auto parts store discounts to repair your vehicle - Auto mechanic referrals - Car PCS detailing discounts - Transportation discounts - Realtor/Property Management referrals

We offer delivery to various locations for an additional fee during off peak season. We aren't currently offering delivery during the summer months (June/July). Please double check with us for delivery availability to your location at a specific time and date. We’ll do our best to accommodate. The delivery charge will be added to your total cost. Alternatively, we can refer you to an Uber driver who offers rides to our customers (with a reservation number) for around $30 from most places on the island if you aren't in a rush/have time to wait for him. We don't deliver into Waikiki or the east side of the island at this time.

Our daily rates fluctuate. Please inquire for our daily rates. You cannot lock in a rate/quote without a deposit. Quotes go in 24-hour periods. For example, one week is Monday 9 A.M. to the following Monday at 9 A.M. If you wish to return later on your end date, it would be an extra day's fee. Rates can vary depending on inventory and tend to be higher during peak time frames/seasons, such as holidays and summer time.

No. We cannot guarantee the exact vehicle you will receive. We only carry Nissan Versas but some are hatchback and some are sedans. We cannot guarantee which version you will receive. The average year is 2009.

If you have a reservation, you will be issued a reservation number which is the same number as the transaction ID you will receive via email when you make your $60 deposit. If you do not have a reservation number, you have only made an inquiry for a quote.

We highly recommend you use a credit card that provides additional car rental coverage on top of your auto insurance policy. We accept all major credit cards. We do not accept cash. Payments are secured by EMV, encryption, tokenization and are PCI DSS compliant. Credit/debit cards used to pay for the rental must match the name on the primary driver's insurance and driver's license. Please reach out to us for a secure link to place the deposit upon reading these FAQs. *Full payment is due upon pickup of the vehicle.

Reservations are counted in 24-hour periods. You must drop off the vehicle at the same time as pickup to avoid an extra day's charge. For example, if you rent a vehicle for a week and picked up a vehicle on Monday at 11 AM, the car is due back the following Monday no later than 11 AM If you are returning at our lot, the latest drop-off is 7 PM, unless you're an AmVets member. Our earliest pick up is typically at 9 AM, unless otherwise agreed upon.

We are located within the AMVETS (American Veterans) Hawaii building at 5001 Iroquois Ave, Ewa Beach, HI 96706. Our office is the first door on your right when you enter the double glass doors. ***We are by appointment only*** If you show up without a reservation number, there may be nobody present or readily available to help you. In addition, you need proof of full coverage insurance with sufficient coverage. If you do not have that, you risk being turned away. Please call us before heading over. If you plan to take the bus, please let us now and we can try our best to pick you up at the nearest bus stop. ​ We don't deliver into Waikiki at this time.

We equip all of our vehicles with tracking devices to help keep insurance premiums from rising. These devices help us quickly locate and recover our vehicles if they are stolen or towed. We especially encourage renters in Waikiki to be mindful of local parking restrictions, as towing incidents are more common in this area due to complex regulations. By choosing Baba Rentals, you acknowledge that our vehicles are tracked for security and recovery purposes.

Yes, if previously discussed or if we have availability. We can only guarantee the amount of time that has been paid for. You must check with your insurance agent as most insurances will not cover a rental longer than 30 days. They require you to end and start a new reservation/contract every 30 days. If you need it beyond 30 days, we ask that you come back to our location in Ewa Beach. We will start a new reservation for another 30 days (or less).